Frequently Asked Questions

We offer delivery services across Kenya with different timeframes based on your location:

• Nairobi & Ruiru: Same-day or next-day delivery
• Major Cities (Mombasa, Kisumu, Eldoret, etc.): 2-3 business days
• Other Areas: 3-5 business days

Delivery charges vary based on location and order size. Contact us for specific rates.

Yes, we deliver to rural areas across Kenya. Delivery time may take longer (3-7 business days) depending on the location. Additional charges may apply for remote areas. Please contact our customer service to confirm delivery availability to your specific location.

If you're not available during delivery, our courier will attempt to contact you to reschedule. If we're unable to reach you after multiple attempts, the package will be held at the nearest delivery station for 7 days. After this period, it will be returned to us. Please ensure someone is available to receive the delivery or provide clear instructions for safe delivery.

We accept multiple payment methods for your convenience:

• Mobile Money: M-Pesa, Airtel Money
• Bank Transfer: Direct bank transfers to our account
• Cash on Delivery: Available in select areas
• Credit/Debit Cards: Visa, MasterCard

Specific payment options may vary based on your location and order value.

Yes, our online payment system is secure and uses industry-standard encryption to protect your financial information. We partner with trusted payment processors to ensure your transactions are safe. All payment information is encrypted and never stored on our servers.

Yes, all our products are genuine and sourced directly from manufacturers or authorized distributors. We maintain strict quality control measures and work with trusted brands like Bosch, Makita, DeWalt, Simba Cement, and Savannah Cement. We provide authenticity guarantees and quality certifications where applicable.

On each product page, we clearly indicate the stock status. Products marked as "In Stock" are available for immediate delivery. If a product shows "Out of Stock," it means we're temporarily out of inventory. You can sign up to be notified when the product is back in stock.

We accept returns within 7 days of delivery for items in original condition and packaging. Items must be unused and in the same condition as received. Some items may be non-returnable for hygiene or safety reasons. To initiate a return:

1. Contact our customer service within 7 days of delivery
2. Provide your order number and reason for return
3. Package the item securely in its original packaging
4. We'll arrange for pickup or provide return shipping instructions

Refunds are processed after inspection of the returned item.

Once we receive and inspect your returned item, refunds are processed within 3-5 business days. The refund will be credited to the original payment method used for the purchase. Bank processing times may vary depending on your financial institution.

Yes, most of our products come with manufacturer warranties. Warranty periods vary by product:

• Power Tools: 1-2 years warranty
• Safety Equipment: 6 months to 1 year
• Building Materials: Warranty varies by product
• Generators: 1-3 years warranty

Warranty details are provided with each product, and we offer support for warranty claims.

To make a warranty claim:

1. Contact our customer service with your order details
2. Provide proof of purchase and description of the issue
3. Our team will guide you through the warranty process
4. For defective items, we'll arrange for repair, replacement, or refund as per warranty terms

Warranty claims are processed in accordance with manufacturer policies.

Yes, we offer competitive bulk discounts for large orders. Our pricing structure is designed to provide better value for larger quantities. Contact our sales team with details of your requirements, and we'll provide a customized quote based on your specific needs.

Yes, once your order is shipped, you'll receive a tracking number via email and SMS. You can use this number to track your package in real-time through our courier partner's website. For any tracking issues, contact our customer service team.