Frequently Asked Questions

BuildMate Kenya offers a wide range of construction and agricultural products including aggregates (machine cut stone, river sand, ballast), power tools, safety gear, water pumps, generators, solar products, brush cutters, lawn mowers, roofing materials, fencing solutions, and vacuum cleaners. We also provide specialized equipment like milking machines, feed choppers, and hay balers for agricultural needs.

Yes, all our products are sourced from reputable manufacturers and suppliers. We stock genuine brands like Makita, Bosch, Honda, AICO, and Rhino. We stand behind the quality of our products and offer warranties on most items.

Yes, we have detailed product catalogs available. You can browse our complete product range on our website under the Products section, or contact us to request a physical or digital catalog.

Yes, we deliver products across Kenya. Delivery times and costs vary depending on your location. Nairobi and surrounding areas typically receive deliveries within 1-3 business days, while upcountry deliveries may take 3-7 business days.

Delivery costs depend on the size, weight, and destination of your order. Small items can be delivered for as low as KSh 500 within Nairobi. For larger orders or upcountry deliveries, please contact us for a customized quote. Free delivery may be available for orders above a certain value.

Yes, once your order is dispatched, we provide tracking information so you can monitor your delivery status. You'll receive updates via SMS or email with the expected delivery time.

We accept various payment methods including M-Pesa, bank transfers, credit/debit cards, and cash on delivery for select areas. For large orders, we also offer flexible payment plans. Contact our sales team for more information on payment options.

Yes, we offer credit facilities and payment plans for qualified customers, especially for large orders. Please contact our sales team to discuss your requirements and eligibility for our credit programs.

Absolutely. We use secure payment gateways and encryption to protect your financial information. All transactions are processed through trusted payment providers compliant with Kenyan financial regulations.

Yes, we provide professional installation services for many of our products including solar systems, water pumps, roofing materials, and flooring. Our team of experts ensures proper installation for optimal performance. Installation costs vary by product and complexity.

Yes, we offer equipment rental services for various construction and agricultural machines. This is ideal for short-term projects or when you want to try before buying. Contact us for rental rates and availability.

Yes, we offer comprehensive after-sales support including maintenance services, spare parts, and technical assistance. Our team is available to help with troubleshooting and repairs for products purchased from BuildMate Kenya.

Most of our products come with manufacturer warranties ranging from 6 months to 2 years depending on the product category. Power tools and generators typically have 1-year warranties, while solar panels may have up to 25-year performance warranties. Check individual product pages for specific warranty details.

If you receive a defective product, please contact us within 7 days of delivery. We'll arrange for a replacement or refund as per our return policy. Keep the original packaging and all accessories for a smooth return process.

We accept returns within 14 days of delivery for unused products in their original packaging. Custom orders, installed items, and perishable goods cannot be returned. Refunds are processed within 7-14 business days after we receive and inspect the returned item.

BuildMate Kenya is headquartered in Nairobi, Kenya. We have warehouses and distribution centers across the country to ensure efficient delivery. Visit our Contact page for detailed location information and directions.

You can reach our customer support team via phone, email, or WhatsApp. Our contact details are available on the Contact page. We're available Monday to Saturday, 8 AM to 6 PM EAT. For urgent inquiries, we respond within 24 hours.

Yes, we offer competitive discounts for bulk orders and wholesale purchases. The discount percentage depends on the quantity and product type. Contact our sales team for a customized quote for your bulk requirements.